Recruitment Tests
Customer Service Solution Entry Level Job Focused Assessment
£30.00 (Ex. Tax)
The Customer Service Solution Entry Level Job Focused Assessment is designed for is for a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job.
This includes positions that require frequent interactions with customers, or positions where customer service is not central to the role, but is still essential for successful performance on the job. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; and responding positively to difficult or irate customers
Suggested Job Roles include: Sales Representative, Retail Sales Associate, Customer Services Assistant, Office Clerks, Telemarketers, Physical Therapist Aides, Waiters and
Waitresses, Maids and Housekeeping Cleaners, Cashiers, Retail Salespersons, Light Truck or Delivery Services Drivers and Sales Clerks.
Job Focused Assessment - The Customer Service Solution is one of a suite of Job-Focused Assessments that utilise Apta, a direct measure of observable competency behaviors linked to performance, which has been proven to reduce faking and impression management. They also offer: Graduate + 8.0, Professional + 7.0, Manager 7.0 Solution, Contact Center Customer Service + 8.0, Technology Professional + 8.0, Sales Professional, Workplace Safety. [Full list of Job Focused Assessments available can be found here]
Knowledge, Skills, Abilities and Competencies Measured by the Customer Service Solution Job Focused Assessment include:
- Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.
- Learning Potential: This measures the potential to learn new information and solve problems. This competency is characterized by the ability to learn work-related tasks, policies, procedures, and to use information to form solutions to complex work situations.
- Responsibility: This measures the tendency to be reliable and dependable. This trait is characterised by a willingness to behave in expected and agreed upon ways, following through on assignments and commitments, keeping promises, and accepting the consequences of one’s own actions.
Please contact us for any further information: admin@questpartnership.co.uk or call 01285 861734
What's Covered
Customer Service Solution Provides:
Detailed Report – This assists in the prediction of an applicant’s work place behaviour covering:
- Customer Focus
- Learning Potential
- Responsibility
Interview Guide – providing interviewers with a standard set of questions that can be used to further evaluate important candidate competencies. Along with the interview questions, you will find instructions for how to best carry out the interview, question probes to help facilitate conversations, and a rating guide to help you score each response.
Development Report – This report provides the candidate with information about their relative strengths and weaknesses on the competencies known to be important for success in this type of job. In addition, the report provides valuable on-the-job tips and suggestions to help them excel in the workplace.
Average Testing Time: 14 minutes
Question Format: Multiple Choice
What's Included
- SHL – Customer Service Solution Job Focused Assessment
- Detailed Report
- Interview Report
- Development Report
- Online Questionnaire for Remote Testing.
- Reports are quickly available after completion.
- A choice of languages.
- Sample Reports Available.
- Support from the Quest Solutions Test Team [Talent Development Strategies]
Orders
Within 1 working day, you receive both of the following:
- An email confirming your purchase and requesting any additional information required to process your order. Please check your Spam/ Junk folder.
- We will send invitations direct to your candidates for them to complete your chosen tasks by the project deadline. Once completed we will generate your reports and email them direct to you or as per your confirmed instructions.
You can check the status of your order at any time from your account area.
If you have any queries, please do not hesitate to contact our friendly customer service team on:
Tel: 01285 861734
Email: admin@questpartnership.co.uk
Please Note: We will process any purchases made outside office hours the next working day. For ‘same-day’ test set up – requests need to be made before 12:00 noon.
Why Quest Partnership?
Quest Partnership Ltd has been providing psychometric assessments to industry for over 30 years. We offer independent advice on a wide range of assessments. In addition, we provide full support in administering and delivering tests and personality questionnaires to individual candidates / participants.
Our consultants are experts in their field with a track record of delivering innovative assessments. We are also active members of our industry body, the British Psychological Society (BPS). Our involvement in BPS steering groups has helped to raise standards and promote best practise in the use of psychometrics.
| Purpose: | Selection, Talent Acquisition, Recruitment |
|---|---|
| Job Level: | Administrative, Operational, General Population or Not Applicable |
| Categories: | Recruitment Tests |
| Tags: | Ability Testing, Career Aptitude Test, Cognitive Ability Test, Job Focused Assessment, Numerical Reasoning Test |
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