Recommended Recruitment Package | Call Centre Staff

What's Covered

Pre-employment testing package assessments:

The SHL Verbal Reasoning Test assesses the individual’s ability to understand and evaluate written statements. Using the latest online technology, it measures critical reasoning skills and the ability to quickly comprehend/evaluate written business information.

The ISV Call Centre Data Entry Test assesses the primary skills required for sales, customer service and call-centre applicants. Candidates need to listen to name, address and other customer and account information. They must then key in this data accurately to the relevant fields on the screen.

The Identity^® Personality Questionnaire quickly assesses the candidate’s overall suitability for the job by looking at their work behaviours and personality to identify strengths and weaknesses against the role requirements. Providing two Reports:

• Interview Report:
  • A quick summary of the areas that need further probing at interview
  • A neat page of information for each competency area
  • Useful information on key areas to probe
  • Behavioural interview questions that you can adapt for use at interview
• Candidate Feedback Report:
  • Detailed description of their preferences, potential strengths & drawbacks are also addressed for future development. It offers a positive to all candidates to take away from their experience with your organisation.

What's Included

• Recruitment Assessments/ Tests:

  1. SHL Verbal Reasoning Test

  2. ISV Call Centre Data Entry Test

  3. Identity^® Personality Questionnaire Providing:

     • Interview Report
     • Candidate Feedback Report
• Online Questionnaires for Remote Testing.
• Choice of Comparison Groups.
• Reports are quickly available after completion.
• Provides clear results which are easy to interpret.
• Choice of languages.
• Sample Reports Available.
• Support from the Quest Solutions Team.

Orders

Within 1 working day, you receive both of the following:

• An email confirming your purchase and requesting any additional information required to process your order. Please check your Spam/ Junk folder.
• We will send invitations direct to your candidates for them to complete your chosen tasks by the project deadline. Once completed we will generate your reports and email them direct to you or as per your confirmed instructions.

You can check the status of your order at any time from your account area.

If you have any queries, please do not hesitate to contact our friendly customer service team on:

Tel: 01285 861734
Email: admin@questpartnership.co.uk

Please Note: We will process any purchases made outside office hours the next working day. For ‘same-day’ test set up – requests need to be made before 12:00 noon.