Tel: +44 (0) 1285 861734

Recruitment Tests

Recruitment Package | Customer Service

£125.00 (Ex. Tax)

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Recruitment Tests
level a & B training

Recommended Recruitment Package Customer Service Level is to support the selection of Customer Service Staff. It comprises leading ability tests and a personality psychometric assessment.

Recruitment testing can be challenging to get right when there are so many selection tests available. Therefore, we save you time and money by providing you with a carefully chosen suite of tests for recruiting sales staff that have been researched and demonstrated to work. We will help you get your staff assessment right - selection testing has never been so neat, simple and effective!

Assessments include: Identity® Personality Questionnaire, SHL Verbal Reasoning test and SHL Numerical Reasoning test

The Verbal and Numerical Reasoning tests from SHL measure the candidates' ability to understand and interpret business information and data. The Identity® personality questionnaire helps you understand the candidates' preferred way of working, and suggests example questions to probe more deeply at interview.  The Interview Report comes with a complimentary Candidate Feedback Report which can be given out once any final decisions have been made.


  • An all in one solution – support interviews with objective assessments.
  • Reduce the risk of getting selection wrong.
  • Efficient and effective.
  • Objective, research-based tests at management level.
  • Interpreted reports with suggested questions for interview.
  • Purchasing direct from the Personality Test Author, Max Choi - any content questions and we have the answers!

Our shop has Recruitment Packages for numerous job levels; Director, Secretary, Professional, Senior Executive etc. If you would like to discuss your options please call one of the team for immediate advice: 01285 861734, email or complete our contact form.

What's Covered

Recommended Recruitment Package Customer Service Level

Identity® Personality Comprehensive Report 

At senior level an individual’s personality shapes their competence at work. Therefore, this is a competence-based Interview Report i.e. it provides areas to probe and also provides relevant interview questions.  As this report is not suitable to be passed to candidates, you are also provided with a complimentary Candidate Feedback Report which can be provided to candidates after selection decisions have been made so that they receive useful feedback for their personal development.  A sample report is available below.

SHL Verify Verbal Reasoning Test

Designed to measure a candidate’s ability to evaluate the logic of various kinds of argument as presented in written form, the Verbal Reasoning test measures the ability to determine the support for conclusions drawn using content that typifies a variety of work settings, and is relevant for assessment at all job levels.

SHL Verify Numerical Reasoning Test

Measures candidates’ ability to work with numbers and use appropriate mathematics in different situations. Tasks include solving word problems, performing numerical calculations, and interpreting charts and graphs.

What's Included

Two pre-employment ability tests and a personality assessment providing 4 reports to support your Talent Acquisition:

  • Identity® Personality Questionnaire
    • Identity Interview Report
    • Identity Candidate Feedback Report
  • SHL Numerical Reasoning Test & SHL Verbal Reasoning Test
    • SHL Verify Numerical Reasoning Report
    • SHL Verify Verbal Reasoning Report
  • Online Questionnaire for Remote Testing.
  • Reports are quickly available after completion.
  • Available in a choice of languages
  • Sample Reports Available.
  • Test Support from our Quest Solutions Team [Talent Development Strategies]


Within 1 working day, you receive both of the following:

  • An email confirming your purchase and requesting any additional information required to process your order. Please check your Spam/ Junk folder.
  • We will send invitations direct to your candidates for them to complete your chosen tasks by the project deadline. Once completed we will generate your reports and email them direct to you or as per your confirmed instructions.

You can check the status of your order at any time from your account area.

If you have any queries, please do not hesitate to contact our friendly customer service team on:

Tel: 01285 861734

Please Note: We will process any purchases made outside office hours the next working day. For ‘same-day’ test set up – requests need to be made before 12:00 noon.

  • Why Quest Partnership?

    Quest Partnership Ltd has been providing psychometric assessments to industry for over 30 years. We offer independent advice on a wide range of assessments. In addition, we provide full support in administering and delivering tests and personality questionnaires to individual candidates / participants.

    Our consultants are experts in their field with a track record of delivering innovative assessments. We are also active members of our industry body, the British Psychological Society (BPS). Our involvement in BPS steering groups has helped to raise standards and promote best practise in the use of psychometrics.

Purpose:Selection, Talent Acquisition, Recruitment
Job Level:Sales & Customer Service, General Population or Not Applicable
Categories: Packages, Recruitment Tests
Tags: Ability Testing, Numerical Reasoning Test, Personality Profiling, Verbal Reasoning Test
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